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BlackBerry® Z10

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New Contributor
nb123
Posts: 5
Registered: ‎04-07-2013
My Device: blackberry z10
My Carrier: telus

Problem.with Z10

So ive had my Z10 for a couple months now. And all of a sudden when I turned it on this morning, the word prediction is not working at all, even though I did not touch my settings. I looked at it says it is still on. I tried fiddling with it and what not. And also when I go to the symbol and number keyboard, it will not register. When I try to type a number it does not light up or work but the sound does register. no clue what's going on. Tried restarting, taking out the battery etc.. Any help or idea would be appreciated greatly . Thank you. 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Problem.with Z10

Hi nb123,

 

What version of software do you currently have installed on your BlackBerry Z10? Is Telus your wireless provider?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
nb123
Posts: 5
Registered: ‎04-07-2013
My Device: blackberry z10
My Carrier: telus

Re: Problem.with Z10

ten.zero.ten.eightyfive.

and yes telus

 

sorry cant type numbers since im replying with my buggy phone 

 

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Problem.with Z10

Have you tried removing and reinserting the battery to see if that resolves the issue?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.