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New Contributor
Airhead
Posts: 4
Registered: ‎05-28-2013
My Device: Z10
My Carrier: Orange EE
Accepted Solution

Problem with contact names in messaging since upgrading to 10.1

Hi I have recently upgraded to 10.1.0.273 on the Orange EE network here in the UK. Since the upgrade in text messages the contact name is not displayed only their number? I have tried deleting and recreating contacts and changing the smart dial national number lengths but no joy, thiswas working absolutely fine before the upgrade.

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Problem with contact names in messaging since upgrading to 10.1

Hey Airhead,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

What version of BlackBerry 10 software are you currently using?  Go to Settings>About to find this information.  Also do you have a country code in front of the number?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Please use plain text.
New Contributor
Airhead
Posts: 4
Registered: ‎05-28-2013
My Device: Z10
My Carrier: Orange EE

Re: Problem with contact names in messaging since upgrading to 10.1

Hi its STL 100-2 Software Release 10.1.0.273, the country code +44 is displayed in front of the number in the text message though in contacts the +44 isnt there and in the hub under text messages the senders name is displayed, very weird.

Please use plain text.
New Contributor
Airhead
Posts: 4
Registered: ‎05-28-2013
My Device: Z10
My Carrier: Orange EE

Re: Problem with contact names in messaging since upgrading to 10.1

Hi I've managed to sort out the problem by doing a reset of the smart dialling function in phone then setting the national number length to 10 thanks for taking the time to read my post 

Please use plain text.