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BlackBerry® Z10

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New Contributor
Angelique_Nici
Posts: 3
Registered: ‎05-08-2013
My Device: Z10

Problems with the setup of my new Z10

Hello.

 

Can anyone help me? I just got my new Z10 and I cannot get past the agreement menu, it keeps sending me back to the 'wi-fi connections' menu. I am connected to my mobile network, I have tried connecting to my home network, but the same thing happens (it forwards to the agreement menu, waits a while and then goes back to the wi-fi menu). I cannot turn off my wi-fi connections.

 

Please help.

Nici

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Problems with the setup of my new Z10

Hi Angelique_Nici and welcome to the BlackBerry Support Community Forums!

 

Are you able to connect to a Wi-Fi hotspot to complete the setup? Did you have a BlackBerry smartphone previous to the BlackBerry Z10?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Angelique_Nici
Posts: 3
Registered: ‎05-08-2013
My Device: Z10

Re: Problems with the setup of my new Z10

I wasn't able to connect to any wi-fi network, I took the phone back to the store where I bought it and they said that the phone had connected to a false IP address and it had send it into an infinte loop, but it is sorted out and working now.

 

 

New Contributor
Angelique_Nici
Posts: 3
Registered: ‎05-08-2013
My Device: Z10

Re: Problems with the setup of my new Z10

Yes! I have the Curve 9300 which I am also using as a spare or back-up phone.

 

Thanks

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Problems with the setup of my new Z10

Well, I'm glad to hear it has worked out now! :smileyhappy: 

 

I only asked about the previous device as I wanted to make sure you were previously subscribed to BlackBerry data services.

 

Thanks!

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!