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New Contributor
Posts: 6
Registered: ‎08-20-2010
My Device: Bold 9700

Protocol layer was unable to send a message

[ Edited ]

Hi All,

 

I have searched the KB and have seen that the "Protocol layer was unable to send a message"  is logged.

Just want to ask if there is any progress on this issue.

I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)

It is very annoying as I really can't use the Z10 right now.

 

Protocol layer was unable to send a message

Software version 10.1.0273

Guru I
Posts: 19,004
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Protocol layer was unable to send a message

there are two articles from the public knowledge base about that error, for very different reasons.

 

KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone

 

KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 6
Registered: ‎08-20-2010
My Device: Bold 9700

Re: Protocol layer was unable to send a message

Thanks.

My inquiry is about progress of a fix. I mention the KB in my post. The Z10 is not useful if one cannot send or reply to emails.
New Contributor
Posts: 3
Registered: ‎06-01-2013
My Device: Z10
My Carrier: FREE

Re: Protocol layer was unable to send a message

Hellot there,

 

I have the same problem : cannot send e-mail with attachements !!! provider is 1and1.

 

It's a shame Blackberry hasn't solved the issue yet :smileysad:((

 

Why would anyone purchase a BB Z10 if one cannot send any e-mail with attachement !

 

Tried to reach the assistance over the phone (I have a Playbook...) : they would not put me thourgh any IT guy to help me : shmae on you guys :smileysad: 

Guru I
Posts: 19,004
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Protocol layer was unable to send a message

are you using imap or pop at 1and1?
can you try using imap?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 3
Registered: ‎06-01-2013
My Device: Z10
My Carrier: FREE

Re: Protocol layer was unable to send a message

I'm using imap.
Thank you for caring.
Tried various configurations of ports with their customer support. With and without encryption.
New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: Q 10
My Carrier: Rogers

Re: Protocol layer was unable to send a message

I have this problem on a Q 10. I can send pics to whomever I like, just not to my work address. I can send them to anyone else @ my work, just not me. I have verified the email adress is correct. It just does not make sense...

Guru I
Posts: 19,004
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Protocol layer was unable to send a message

hello Frederiquo,

what is your work email provider?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: Q 10
My Carrier: Rogers

Re: Protocol layer was unable to send a message

[ Edited ]

Our service provider is rogers, but our email is Telus, its a POP account, I have tried from within Photos and also by attaching the photo to a message, I was actually able to send one pic last night by attaching it to a message to myself, but they are failing again now.

Guru I
Posts: 19,004
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Protocol layer was unable to send a message

hello again,

does the error message contain the OUTBOX word?



The search box on top-right of this page is your true friend, and the public Knowledge Base too: