05-31-2013 09:37 AM - edited 05-31-2013 09:39 AM
I have searched the KB and have seen that the "Protocol layer was unable to send a message" is logged.
Just want to ask if there is any progress on this issue.
I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)
It is very annoying as I really can't use the Z10 right now.
Protocol layer was unable to send a message
Software version 10.1.0273
05-31-2013 01:49 PM
there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
06-01-2013 09:32 AM
I have the same problem : cannot send e-mail with attachements !!! provider is 1and1.
It's a shame Blackberry hasn't solved the issue yet ((
Why would anyone purchase a BB Z10 if one cannot send any e-mail with attachement !
Tried to reach the assistance over the phone (I have a Playbook...) : they would not put me thourgh any IT guy to help me : shmae on you guys
06-18-2013 04:08 PM
I have this problem on a Q 10. I can send pics to whomever I like, just not to my work address. I can send them to anyone else @ my work, just not me. I have verified the email adress is correct. It just does not make sense...
06-19-2013 10:28 AM - edited 06-19-2013 10:33 AM
Our service provider is rogers, but our email is Telus, its a POP account, I have tried from within Photos and also by attaching the photo to a message, I was actually able to send one pic last night by attaching it to a message to myself, but they are failing again now.
06-19-2013 07:33 PM