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BlackBerry® Z10

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New Contributor
ymessier
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Receiving calls

When i receive a call my screen goes to lock after the second ring. Is there aplace where this is programmed or is it a problem with my Z10?

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Receiving calls

[ Edited ]

Good day


Welcome to BB forums my QC friend!

 

Are you sure your Z10 isn't locked before you answer your Z10?

 

 

Just want to give you heads up you might want to remove your # off your profile because this is public forum, here is how you can remove the info click on "My Settings" then go to "Personal Information" then scroll down "My Carrier" remove your # then add your service provider name!

 

 

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New Contributor
ymessier
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Re: Receiving calls

Thank you.

 

My screen locks after 30 seconds than all I have to do is swipe up to unlock. When a call comes in, after 2 rings the screen goes black and the swipe doesn't work I have to push the power button on top to see the call.

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Receiving calls

I never experience this issue seems bit odd did you try to do battery pull then make the phone call let me know if the problem still occurs.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

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Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
ymessier
Posts: 4
Registered: ‎09-03-2013
My Device: Z10
My Carrier: Telus

Re: Receiving calls

It seem to have worked. Thanks. If it comes back i'll let you know.

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Receiving calls

Wow please keep me posted that is good news :smileyvery-happy:

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
Please use plain text.