05-08-2013 06:22 AM
Hi, I have a brand new Z10 (got it yesterday) and when I try to call someone they cannot hear me unless I put the phone on speaker. I have cold booted, taken the battery out whilst the phone is one etc. but this has not seemed to help. Is my phone defective, or how do I check?
05-08-2013 10:59 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data through BlackBerry Link and then follow these steps to reload the device software:
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