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BlackBerry® Z10

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New Contributor
lynda9111
Posts: 2
Registered: ‎05-08-2013
My Device: Blackberry Z10
My Carrier: MTN

Recipient of call cannot hear unless my phone is on speaker

Hi, I have a brand new Z10 (got it yesterday) and when I try to call someone they cannot hear me unless I put the phone on speaker.  I have cold booted, taken the battery out whilst the phone is one etc. but this has not seemed to help.  Is my phone defective, or how do I check? 

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Recipient of call cannot hear unless my phone is on speaker

Hey lynda9111,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a full backup of your data through BlackBerry Link and then follow these steps to reload the device software:

 

  1. Open BlackBerry Link.
  2. Ensure the computer is connected to the Internet.
  3. Power off the BlackBerry 10 smartphone or BlackBerry PlayBook tablet.
  4. Connect the device to the computer.
  5. When the device button is available on the bottom of the BlackBerry Link window, click it.
  6. Click the Reload button.
     
    Then test the phone microphone prior to restoring any data.  If the issue persists, then I suggest contacting your network service provider for repair options.
     
    Let me know if you have any more questions.
     
    Cheers.


-ViciousFerret


 


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New Contributor
lynda9111
Posts: 2
Registered: ‎05-08-2013
My Device: Blackberry Z10
My Carrier: MTN

Re: Recipient of call cannot hear unless my phone is on speaker

This worked perfectly = THANK YOU sooooooo much!!!!

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