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BlackBerry® Z10

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New Member
jfrenker
Posts: 2
Registered: ‎04-10-2013
My Device: z10

Re: Reply Flag not passing to desktop

I think that is an problem of the z10 device and not of the BES server, because with directly configured ActiveSync is the same problem.

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Contributor
nhealey
Posts: 21
Registered: ‎03-07-2013
My Device: Z10

Re: Reply Flag not passing to desktop

I agree 100% with it being a device issue, but wouldn't mind knowing for sure. If i get the MR installed i'll post up the result.

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Contributor
nhealey
Posts: 21
Registered: ‎03-07-2013
My Device: Z10

Re: Reply Flag not passing to desktop

Since purchasing a blackberry support contract i decided to make a ticket on this issue, here is the response I've received.

 

 

RESPONSE FOR TECH SUPPORT:

 

Hello,

You have my sincere apologies for the incorrect information provided.

Assuming you are having the issue with reply/forwarding flags being sent to Outlook from BB10 devices, this is currently a known issue and will likely be corrected in a future version of the device software.

If you are having this issue with devices running OS 7.1 or earlier, please provide the following information.
1) Is cached exchange mode on in Outlook
2) Does the Outlook Web Access have any differences in the reply/forwarded flag?
3) If "reconcile now" is performed on a device does this force the change through to Outlook?

Thank you again for contacting BlackBerry Customer Support. If you have any questions or comments, feel free to contact us.

Sincerely,
BlackBerry Customer Support
Research In Motion Limited
Tel:
 NA Toll Free: 1-877-255-2377
 UK Toll Free: 0808 100 7466
 India Toll Free: 000-800-1007-373
 Europe: +44 1753 558400
 Worldwide: +1-647-426-1108
Email: help@blackberry.com
Web: www.blackberry.com

***Now Available - BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.playbook

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Trusted Contributor
jhanks64
Posts: 130
Registered: ‎04-25-2011
My Device: Using VZW Q10, new Z30, Two Z10's, Playbook, came from 9930 before

Re: Reply Flag not passing to desktop

Knowing that it's an acknowledged bug at least helps.  Hopefully it will be fixed in 10.2  10.1 still has the issue.


John Hanks
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Contributor
nhealey
Posts: 21
Registered: ‎03-07-2013
My Device: Z10

Re: Reply Flag not passing to desktop

I agree, it was nice to get confirmation that they know it's an issue. 

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Trusted Contributor
jhanks64
Posts: 130
Registered: ‎04-25-2011
My Device: Using VZW Q10, new Z30, Two Z10's, Playbook, came from 9930 before

Re: Reply Flag not passing to desktop

At last - it has been fixed.  Newer versions of BB10 OS 10.1.xxx use SmartReply and SmartForward (I think that's what they are called).  I don't know for sure when it was implemented, but I noticed it on 10.1.0.4651

 

I'm currently using 10.1.0.4687 and Reply or Forward States are correcly showing in Outlook using ActiveSync account.


John Hanks
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Contributor
nhealey
Posts: 21
Registered: ‎03-07-2013
My Device: Z10

Re: Reply Flag not passing to desktop

Works for me too. Running 10.1.0.4181

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Guru III
knottyrope
Posts: 30,376
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Reply Flag not passing to desktop

I might have to get this OS installed, thanks for letting us know it works now

 




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