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New Contributor
Posts: 2
Registered: ‎08-10-2013
My Device: Z10
My Carrier: foreign

Restore lost data after software upgrade without having a backup

Hi!

Yesterday I upgraded to 10.1.0.418 via BB Link and all my data (contacts,apps, photos etc.) was lost. It happens every time I upgrade the software (I did it 3 times) and I am sick of this! Could you tell me please, is there a way to restore the data I had before upgrading without a backup made before the upgrade?

Thanks!

Posts: 89,143
Likes: 23,742
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restore lost data after software upgrade without having a backup


tania_vf wrote:
Could you tell me please, is there a way to restore the data I had before upgrading without a backup made before the upgrade?

You must have made a previous backup.




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New Contributor
Posts: 2
Registered: ‎08-10-2013
My Device: Z10
My Carrier: foreign

Re: Restore lost data after software upgrade without having a backup

Sucks! I don't understand why it's needed to erase everything after update! This means that device is total failure - it's meant to be a "smartphone" but it doesn't assist me just the contrary- makes things harder. It doesn't give you a pleasure to use it, it only makes you angry... I'll buy an iphone, everything is easier there...