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BlackBerry® Z10

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Contributor
areukeencpt
Posts: 10
Registered: ‎11-21-2013
My Device: Bold 9780
My Carrier: Cell C

Restoring Z10 contents

Hi guys,

 

I did a full backup of my Z10 before it went in for repairs. Ive just received a replacement Z10 and am batteling to do a restore onto this new phone using my link software

The error i get is: "the backup file isnt compatible with the version of device software you are currently running, update your device software and try again"

Ive checked and i do have the latest version of software and still no luck in restoring my contents

 

PLEASE HELP

 

Sergio

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restoring Z10 contents

Your restored device is likely loaded with a lower OS release than that which the backup was made with.

You cannot restore a higher OS backup to a lower OS device.

 

If you recall the OS your device made the backup with, upgrade to that. Do you recall?

 

What is the OS in the device you have in-hand, Settings > About?




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Contributor
areukeencpt
Posts: 10
Registered: ‎11-21-2013
My Device: Bold 9780
My Carrier: Cell C

Re: Restoring Z10 contents

Thank you for the reply, i have taken the phone to a blackberry support team who has resolved this for me

 

 

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