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BlackBerry® Z10

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New Contributor
smedley
Posts: 6
Registered: ‎02-11-2013
My Device: E-817

Returning a Z10 to Rogers

For those of your wanting to return your Z10 from a retailer for whatever reason. My reason was that there is no direct sync function that has been available in all previous BB.

 

The lesson here for Rogers service providers in Canada is, if you use the phone for more than 30 minutes of talk time the phone is considered used and they will not accept the phone back. It is yours.

 

When I purchased the phone the sales person only told me I could return the phone in 15 days for a full credit. No mention of the 30 minute policy.

 

Buyers beware

Regular Contributor
ExchangeVeteran
Posts: 70
Registered: ‎02-09-2013
My Device: Bold9900, Z10

Re: Returning a Z10 to Rogers

I will be testing this with Virgin tomorrow...

Trusted Contributor
andrew21212
Posts: 130
Registered: ‎02-06-2013
My Device: Z10 (returned) ** Torch and now my first non BB product a Samsung Note II so I can sync my Outlook,Notes,ToDo list,Categories,I am loving it !! I never knew a phone could do so much !!! hurry up RIM

Re: Returning a Z10 to Rogers


smedley wrote:

For those of your wanting to return your Z10 from a retailer for whatever reason. My reason was that there is no direct sync function that has been available in all previous BB.

 

The lesson here for Rogers service providers in Canada is, if you use the phone for more than 30 minutes of talk time the phone is considered used and they will not accept the phone back. It is yours.

 

When I purchased the phone the sales person only told me I could return the phone in 15 days for a full credit. No mention of the 30 minute policy.

 

Buyers beware


 

     That is what I was qouted with Rogers as well in BC 

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Forums Advisor III
jerryg50
Posts: 1,212
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700

Re: Returning a Z10 to Rogers

It's a great phone. Eventually all the phones will be web based for sync. The BB syncs well with Hotmail. Outlook can be configured to sync to the phone using Hotmail. There is a small utility program that has to be downloaded from MS to impliment this.

 

With using Hotmail as the web base for my address book and etc, I found the Z10 is working very well and is doing what I want.  I am using this phone for emails, and general communications throughout the day. It is terrific. As for writing long emails, its new high tech keyboard does the job very well. It is be best keyboard I have ever tried with a cell phone. 

 

 

Jerry G.
Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Returning a Z10 to Rogers

The only people here that are paid to post here have a BB logo next to their name or have a green name for a moderator.

 

the most of us do it out of the kindness of our hearts

 

I do it to keep my mind fresh

 




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JSanders
Posts: 86,468
Likes: 23,183
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Returning a Z10 to Rogers

He's a troll.




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Regular Contributor
krazy_canuck
Posts: 67
Registered: ‎02-12-2013
My Device: Blackberry Z10

Re: Returning a Z10 to Rogers

Call Rogers customer retentions ... don't waste your time with any of their front line CSR.

 

It's the ONLY way to deal or get what you need with Rogers:Wacko:

New Contributor
smedley
Posts: 6
Registered: ‎02-11-2013
My Device: E-817

Re: Returning a Z10 to Rogers

Thanks for the Customer retention idea. This is off topic. I use that on a yearly basis to deal with my Bell accounts.

New Contributor
prokopy
Posts: 2
Registered: ‎02-12-2013
My Device: z10

Re: Returning a Z10 to Rogers

Not sure if this will work anymore, I did it in the past when the iPhone 4 came out.  Reset the phone back to its original state when you bought it.  It reset all the counters and when he checked everything was at zero. :smileyhappy:

Regular Contributor
krazy_canuck
Posts: 67
Registered: ‎02-12-2013
My Device: Blackberry Z10

Re: Returning a Z10 to Rogers

Last time I got jerked around by Rogers when they wouldn't deal with a problem even with wireless Retentions ... I hung up, call the cable division and asked where they would like all of their digital boxes dropped off and asked to cancel my cable immediately ... it was amazing just how fast wireless retentions suddenly had no problem.

 

Rogers knows its a poker game... just depends on how you play your own cards :smileywink: