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Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

SaskTel's Blackberry Z10 users told to wait for upgrade

In speaking with Sasktel technical support, and in the news article posted yesterday (http://www.cbc.ca/news/canada/saskatchewan/story/2013/03/14/sk-blackberry-customers.html), Sasktel users have to wait for the upgrade until Blackberry does thier NEXT upgrade. SkTEL support says "probably end of April"

 

What does:  SaskTel says allowing customers to upgrade now would interfere with the Blackberries' roaming capabilities.   even mean?
Telus is in Saskatchewan (with same roaming map -- they upgraded and their users have no trouble.)

Rogers is in Saskatchewan (albeit NOT with the same roaming map, but their users got the upgrade)

 

This is beyond annoying.

I wanted the better battery life.

i wanted the fixes.

I wanted WhatsApp.

sigh.

 

Anyone have any further insight into what their statement might mean?

 

 

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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SaskTel's Blackberry Z10 users told to wait for upgrade


CarlaL wrote:

 

What does:  SaskTel says allowing customers to upgrade now would interfere with the Blackberries' roaming capabilities.   even mean?

 


A journalist's use of "Blackberries' " would indicate that journalist has little grammatical education.

 

Likewise, he or she has no technical knowledge of what they're writing.

 

It sounds like Sasktel is just being lazy, and hasn't upgraded the radio files needed in the current upgrade.

You should call or contact Sasktel and tell them to get to it.

 




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Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

Yes. I did call Sktel, their support team read me Sktel statement, which is similar to what is in the news. The tech support guy indicated that Sktel will roll out the update with BlackBerry 's next update end of April.
The guy I was talking to clearly had no influence over the matter.
When I asked "How does it affect Roaming?" he didn't have an answer. Sadly.

So frustrating.

Posts: 88,149
Likes: 23,517
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

I'd call again :smileywink:

 

But that's just me.




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Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

Ok. I shall. And I'll update you with my results.
Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

on crackberry, in a similar thread about the lack of SkTel upgrade ... a workaround someone posted is as follows ...

Go to The Source or someone else that uses Bell, Rogers, or Telus and get a prepaid LTE SIM, I got mine from The Source for Bell for $5.50. Insert your SIM, you don't have to purchase a contract or minutes just buy the SIM, and make sure you're in a WIFI connected area and update away. I've done my wife's and my devices and everything's awesome.
Posted via CB10

 

Posts: 88,149
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

Yep. Many users have done that.




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Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

but ... will it roll back when I put my SkTel SIM back in?

Posts: 88,149
Likes: 23,517
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

[ Edited ]

Nope. It will stay the upgraded OS.

 

Be warned, however, that some users have experienced connection issues when installing other provider's released OS upgrades. Included in the OS files are what are know as "radio" files, which govern the signal, connection, voice and data transfers. You could experience issues. You might now.

 

But, if it were me, with the issues you're having -- I'd upgrade, using a Telus SIM card in the device. You can even use an old one or deactivated SIM card, I've been told by close friends.

Once the upgrade is performed, remove the Telus SIM, replace the SaskTel SIM in, (also removing and resinserting the battery at the same time).

 

Make sure you are connected to a WiFi source AND a charging cable when you do all this. It can take 45-60 mins.




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Trusted Contributor
Posts: 113
Registered: ‎02-06-2013
My Device: Z10

Re: SaskTel's Blackberry Z10 users told to wait for upgrade

Bought the telus card.

Put it in.

Phone says "The device is MEP locked. Contact your service provider"

thoughts?