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BlackBerry® Z10

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Contributor
Posts: 13
Registered: ‎03-21-2013
My Device: Blackberry Z10
My Carrier: Maxis Berhad

Screen NOT ROTATE after upgrade to OS10.2

I upgraded my os to 10.2. Then my screen is not able to rotate anymore, my browser cant get into landscape mode. The rotation Lock button is off (grey Color). I Tried take out the battery, security wipe, reload software using Blackberry Link, none of them help. For additional information, when I run my compass it show "Device not supported: Your device does not support the necssary sensors for this application". Please help.......

Super Contributor
Posts: 463
Registered: ‎11-19-2013
My Device: BB Z10

Re: Screen NOT ROTATE after upgrade to OS10.2

Hii..

 

This seems to me a hardware issue... please take it to the maintainance to look in to the issue. .

Please update the result after applied..

Thanks
Contributor
Posts: 13
Registered: ‎03-21-2013
My Device: Blackberry Z10
My Carrier: Maxis Berhad

Re: Screen NOT ROTATE after upgrade to OS10.2

I will but not that soon. As my town has no Blackberry expert service center, I need to travel to another city for maintainance. 

Contributor
Posts: 13
Registered: ‎03-21-2013
My Device: Blackberry Z10
My Carrier: Maxis Berhad

Re: Screen NOT ROTATE after upgrade to OS10.2

But I pretty sure that this happened right after I upgraded..... before 10.2 the rotating function works fine. is it still hardware issue?
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Screen NOT ROTATE after upgrade to OS10.2

Two things;

 

Check you haven't inadvertantly put the rotation lock on (drag down from the top bezel).

 

Secondly I would recommend downloading the BlackBerry Virtual Expert app from BlackBerry World and running through the tests to check if there is an actual problem with your phone first.


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Contributor
Posts: 13
Registered: ‎03-21-2013
My Device: Blackberry Z10
My Carrier: Maxis Berhad

Re: Screen NOT ROTATE after upgrade to OS10.2

Thanks for your advice and that's a great app. What I get from the result is the sensor are not responding and the app suggesting hardware issue and sensor software issue. But before upgrade it is working, How do I fix sensor software if that's the cause?

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Screen NOT ROTATE after upgrade to OS10.2

What were the suggestions the app gave, any?

Have you tried a hard reboot, 10 seconds holding the power button or 20 seconds on the power up/down?

If that doesn't work I would try a reload of the OS, followed by a hard reboot.

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Screen NOT ROTATE after upgrade to OS10.2

Can you also say what OS version you upgraded to?

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Forums Advisor III
Posts: 1,490
Registered: ‎12-23-2013
My Device: Z30, Z10, 9800
My Carrier: Vodacom

Re: Screen NOT ROTATE after upgrade to OS10.2

[ Edited ]

Try restoring to previous OS via Windows Explorer, follow this link

Contributor
Posts: 13
Registered: ‎03-21-2013
My Device: Blackberry Z10
My Carrier: Maxis Berhad

Re: Screen NOT ROTATE after upgrade to OS10.2

It's os 10.2. There is a article on line saying that blackberry claimed that this is their issue not hardware nor software problem.