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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎04-26-2013
My Device: Z10 STL100-2
My Carrier: Vodafone UK
Accepted Solution

Screen rotation not working

Screen rotation on my brand new Z10 doesn't work. Rotation Lock is NOT turned on.

I checked with the BBSensors app and the Accelerometer, Compass, Magnetometer and Attitude sensors appear not to be working.

Posts: 89,456
Likes: 23,780
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen rotation not working

In your settings (swipe down from the top edge) what color (black or blue) is the Rotation Lock icon?

 

Can you swipe to your HUB and turn the Z10 horizontal.. it doesn't rotate?




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New Contributor
Posts: 4
Registered: ‎04-26-2013
My Device: Z10 STL100-2
My Carrier: Vodafone UK

Re: Screen rotation not working

Rotation Lock icon is black (that's what I mean by NOT on).

Screen doesn't rotate in HUB or anywhere else (that's what I mean by doesn't rotate).

 

Super Contributor
Posts: 274
Registered: ‎06-20-2012
My Device: Z30/Xperia Z Ultra
My Carrier: Verizon/T-Mobile

Re: Screen rotation not working

I hate to state the obvious but you have tried rebooting right?  That is pulling out the battery and waiting 10 seconds then putting it back in.

Rich C (PKcable)
From Crackberry.com

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New Contributor
Posts: 4
Registered: ‎04-26-2013
My Device: Z10 STL100-2
My Carrier: Vodafone UK

Re: Screen rotation not working

Yes, I've tried that.

Posts: 89,456
Likes: 23,780
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen rotation not working

Then it appears you must have some software or OS problem.

I'd wipe and reload the OS.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎04-26-2013
My Device: Z10 STL100-2
My Carrier: Vodafone UK

Re: Screen rotation not working

I tried numerous reboots - no good.

 

The phone crashed and rebooted itself a few times (usually while it was in my pocket) - no good.

 

Eventually I rotated the phone to landscape orientation and tapped it firmly on an outstretched finger. The display rotated! Since then all the sensors have worked and screen rotation continues to work. I wouldn't believe it if someone told me but that's really what happened.

 

Contributor
Posts: 22
Registered: ‎04-20-2011
My Device: BB Playbook/Z10
My Carrier: TELUS

Re: Screen rotation not working

Got my Z10 yesterday and was ready to send it back...

What worked with me was to turn it off and give it a vigorous shake. Figured that the rotation sensor would have a moving part to work and it was probably stuck. It worked after that. So did the other sensors mentioned above. I tested using the compass app.

New Contributor
Posts: 7
Registered: ‎02-01-2014
My Device: BlackBerry Z10
My Carrier: Verizon

Re: Screen rotation not working

Okay, maybe I have a different problem. Screen orientation works as expected, locked and unlocked. My compass is not working in either magnetic mode or GPS mode. I have followed all recommendations including going outside, nearby metal, etc. The interference indicator actually goes out when doing the figure eights and the comes back on when I stop. It the calibration seems to last longer when not held flat and the compass is on edge in the screen. This all started after updating to OS 10.2..... And clues?
-doug

Device history: 8800 World Edition, Bold 9000, Bold 9900, Torch 9860, Z10
Forums Advisor III
Posts: 1,167
Registered: ‎12-23-2013
My Device: Z30, Z10, 9800
My Carrier: Vodacom

Re: Screen rotation not working

It's possible that the accelerometer was stuck.