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BlackBerry® Z10

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New Contributor
mcarrier
Posts: 7
Registered: ‎10-15-2008
My Device: Not Specified
Accepted Solution

Security swipe not finished after more than an hour.

seems to be stuck. What to do?

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Security swipe not finished after more than an hour.

At this point, you will need to pull the battery out.. and then put it back in.. Then it will boot up again and finish the security swipe. Once fully back up, you might want to do a 2nd security swipe.. Use BB Link to do it..

 

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Security swipe not finished after more than an hour.

With BB Link, use the restore option and click on  restore to factory settings.

 

Secure swipe.JPG

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New Contributor
mcarrier
Posts: 7
Registered: ‎10-15-2008
My Device: Not Specified

Re: Security swipe not finished after more than an hour.

Thank you all, I ended up pulling the battery and following kb article for bricked Z10. Solved the problem right away. 

 

After reboot, it was still stuck. 

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