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BlackBerry® Z10

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Contributor
tuvi
Posts: 13
Registered: ‎02-16-2013
My Carrier: orange
Accepted Solution

Security wipe impossible on z10!!!

Hi,

after typing "blackberry" under the security wipe section, the delete button keep staying grey,

without giving the option to press it....

What can I do in order to wipe the phone??

Thanks

Tuvi

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Carrier: Bell

Re: Security wipe impossible on z10!!!

I would use the New Blackbery Link that gives you the option to Restore to factory settings.

 

Secure swipe.JPG

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Contributor
tuvi
Posts: 13
Registered: ‎02-16-2013
My Carrier: orange

Re: Security wipe impossible on z10!!!

Still, , don't understand why this field is greyed out....

Think something is wrong with my BB?

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Contributor
tuvi
Posts: 13
Registered: ‎02-16-2013
My Carrier: orange

Re: Security wipe impossible on z10!!!

Someone?  I need to know if there is a problem with my device.....

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New Contributor
azam_albrahem
Posts: 4
Registered: ‎02-23-2013
My Carrier: customers service

Re: Security wipe impossible on z10!!!

I have this problem yesterday
And I think you should try to change the language to English..and try it one more time
It work with me
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New Contributor
azam_albrahem
Posts: 4
Registered: ‎02-23-2013
My Carrier: customers service

Re: Security wipe impossible on z10!!!

By the way I had this problem when I was using Arabic language
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Contributor
tuvi
Posts: 13
Registered: ‎02-16-2013
My Carrier: orange

Re: Security wipe impossible on z10!!!

Thanks a lot my friend!!

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New Contributor
azam_albrahem
Posts: 4
Registered: ‎02-23-2013
My Carrier: customers service

Re: Security wipe impossible on z10!!!

Your welcome
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