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BlackBerry® Z10

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New Contributor
x509
Posts: 3
Registered: ‎08-11-2014
My Device: Z10
Accepted Solution

Security wipe stuck

I just security wiped my device using BlackBerry link and now my device is stuck at following screen

 

http://i.imgur.com/KzZcxU0.jpg

 

When i go to BB-Link and try to "Reload", it asks to hold power button till the device is turned off. The device do get turned off but it gets turned on right away and get stuck at above screen.

 

The BB-Link says that it is unable to connect to the device and hence can't continue. 

 

Can someone help ? 

 

P.S: 

This device is provided to me by my company and its not a personal device. 

JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Security wipe stuck

It is not finished wiping. The security wipe can take a couple hours and up to 10-12 hours according to IF you had data encryption enabled and how much data you had on the device.




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Contributor
gokrish2
Posts: 12
Registered: ‎09-17-2013
My Device: Blackberry Dev Alpha B

Re: Security wipe stuck

Try Hard resetting the device. If you are not able to do so, use any autoloader from the develoepr site to load the OS. Then update the latest software OTA.

JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Security wipe stuck


gokrish2 wrote:

Try Hard resetting the device. If you are not able to do so, use any autoloader from the develoepr site to load the OS. Then update the latest software OTA.


The user simply needs to wait on the Security Wipe to complete. See my note above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code