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BlackBerry® Z10

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New Contributor
Bev-baje
Posts: 4
Registered: ‎06-13-2013
My Device: Blackberry z10

Software upgrade-HELP ME!

[ Edited ]
I upgraded my software (connected to WiFi as recommended) and device when restarted won't come back on, it is stuck on the blue blackberry logo on a black screen. Help! I need it back up!
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Software upgrade-HELP ME!

Remove the battery then replace it. If it still won't start up, plug your phone in to your PC and open BlackBerry Link.


Try that and post back with your results. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Bev-baje
Posts: 4
Registered: ‎06-13-2013
My Device: Blackberry z10

Re: Software upgrade-HELP ME!

Unfortunately neither of these worked. I had tried them both before but still tried again, no luck.