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BlackBerry® Z10

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Contributor
Gazelle
Posts: 14
Registered: ‎02-08-2013
My Device: Blackberry Z10 switching from Bold 9700

Stolen Bold 9700 replaced with Z10 can't recover data.

I was hoping when I loaded the blackberrylink software that it would pull my contacts ect into my new phone. However, I was extremely dissappointed when it did not do that unless I had my old device. Yikes no recovery for me, despite all of my meticulous backups. I expected new and got alot of that but did not expect data transfer to go back to the stone age.

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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Stolen Bold 9700 replaced with Z10 can't recover data.

If you can borrow or find another older phone, wipe it, and restore it from your Desktop Manager that you used to back up your old phone. Then do the device switch.

 

If you call BB support, they may have a way to convert, and or access the original backup image that is in your PC. That is if you were backing up your old phone.

 

Jerry G.
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