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BlackBerry® Z10

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dylonlimzy
Posts: 1
Registered: ‎03-07-2013
My Device: Blackberry Z10
My Carrier: Singtel

Stuck at Software Update Page

Was setting up my brand new Z10 phone and I am stuck at the software update page. Nothing to select. No tabs at all. Did a Reload on Blackberry Link .

 

This is very frustrating,

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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,849
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Stuck at Software Update Page


dylonlimzy wrote:

Was setting up my brand new Z10 phone and I am stuck at the software update page. Nothing to select. No tabs at all. Did a Reload on Blackberry Link .

 

This is very frustrating,


Have you removed the battery (leave it powered on) and replaced it to reboot?

 

What happens when you do this?




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Contributor
arkaroola
Posts: 35
Registered: ‎02-06-2013
My Device: Z10
My Carrier: Telus

Re: Stuck at Software Update Page


dylonlimzy wrote:

Was setting up my brand new Z10 phone and I am stuck at the software update page. Nothing to select. No tabs at all. Did a Reload on Blackberry Link .

 

This is very frustrating,


I had something similar happen.  I resolved it by attaching the Z10 to my computer, starting up Link and letting it sit for about 10 minutes.  Link found the updated package and I installed it and it worked.

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