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BlackBerry® Z10

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Contributor
GarretW
Posts: 11
Registered: ‎07-31-2013
My Device: Bold 9900

Stuck on "Checking for Updates"

I just bought a Z10 today and did the upate before using the phone and now it's stuck on "checking for updates" screen. I've taken out the battery and SIM card and left it for 10 min but it still isn't working, I've done this a few times. What am I supposed to do?

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Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: Stuck on "Checking for Updates"

How long does it stay on "checking for updates" screen?
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Developer
soaman
Posts: 848
Registered: ‎03-03-2011
My Device: Z10

Re: Stuck on "Checking for Updates"

Can you find another wifi?
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Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
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Contributor
GarretW
Posts: 11
Registered: ‎07-31-2013
My Device: Bold 9900

Re: Stuck on "Checking for Updates"

no i can't find wifi because i can't access any program on the phone

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Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: Stuck on "Checking for Updates"


GarretW wrote:

no i can't find wifi because i can't access any program on the phone


You can't access any program on the phone? Is this becuase the OS update search hasn't completed?

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Contributor
GarretW
Posts: 11
Registered: ‎07-31-2013
My Device: Bold 9900

Re: Stuck on "Checking for Updates"

I can't do anything because it's stuck on the "checking for updates" screen. All I can do is lock and unlock th screen.

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Developer
soaman
Posts: 848
Registered: ‎03-03-2011
My Device: Z10

Re: Stuck on "Checking for Updates"

Hold down power button for 15 seconds.
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Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
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Contributor
GarretW
Posts: 11
Registered: ‎07-31-2013
My Device: Bold 9900

Re: Stuck on "Checking for Updates"

do you mean the lock/unlock button because i did and It just brings up the option to shut off the phone which I tried

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Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: Stuck on "Checking for Updates"

Did you try pulling out the battery, wating for a min, and putting in back in?

 

I faced a similar prblem and this worked for me.


GarretW wrote:

do you mean the lock/unlock button because i did and It just brings up the option to shut off the phone which I tried




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Contributor
GarretW
Posts: 11
Registered: ‎07-31-2013
My Device: Bold 9900

Re: Stuck on "Checking for Updates"

I've done that about 5 times

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