06-28-2013 02:17 AM
I've just received my brand new Z10. Opened it, turned it on, and went through the startup screens. Signed up with a Blackberry account, on the office WiFi, and it said it wanted to do a software update.
3 hours later, it completed the software update download, installed the software update, and rebooted.
When it rebooted, it launched into a screen saying "checking for software updates". And sat there, spinning away. For hours.
I tried rebooting, I tried removing the battery, I tried inserting a working Telstra data-enabled SIM card and rebooting. No change.
It's now been 5 hours since receiving the device, and it's unusable. Am trying now - having downloaded Blackberry Link software for the Mac - to do a factory reset. But this has got to be the worst out-of-the-box experience for any handset. Ever.
Any advice appreciated,
06-28-2013 03:49 AM
07-03-2013 09:19 AM
As this is also happening to me, and I am at home with no Poxy server or anything, how do I get around it!! Reboots don't work, pulling the battery hasn't helped................
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
07-03-2013 09:49 AM
try rebooting your wifi router, it happened to me at a hotel that would not let me update but once at home it worked.
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