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BlackBerry® Z10

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Contributor
kestralsuper
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee
Accepted Solution

Swiping up from bottom to unlock has stopped working

The last few hours my phone would not unlock with the swipe up and I now have to press the unlock/lock button on the top. Any ideas ??

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Contributor
kestralsuper
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Re: Swiping up from bottom to unlock has stopped working

forgot to say im running10.2.0.1371 with android runtime update

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Swiping up from bottom to unlock has stopped working

Did you turn off gestures?
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Contributor
kestralsuper
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Re: Swiping up from bottom to unlock has stopped working

Id not touched it it had been on charge the only thing I had done was changed the dates in the date and time settings then reverted them back (for Candy Crush lives)

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Super Contributor
elessar
Posts: 403
Registered: ‎12-02-2009
My Device: Z30 | Z10 | Playbook
My Carrier: Telus

Re: Swiping up from bottom to unlock has stopped working

As noted, the first thing would be to ensure the "Allow Gestures When Locked" setting wasn't changed with the new OS install. You may not have changed it, but the default may have been changed. 10.2.xxx are developer or leaked OS versions. I have a second device with the 10.2.0.1445 developer version running and found 2 defaults not set as expected.

 

If that setting is correct, try a simple reboot (not a battery pull!) by holding down the power button until the device powers off and hold until the startup screen appears.

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Contributor
kestralsuper
Posts: 25
Registered: ‎01-22-2011
My Device: z10
My Carrier: ee

Re: Swiping up from bottom to unlock has stopped working

thank you its sorted now
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Super Contributor
elessar
Posts: 403
Registered: ‎12-02-2009
My Device: Z30 | Z10 | Playbook
My Carrier: Telus

Re: Swiping up from bottom to unlock has stopped working

Glad to see you're back in business.

Cheers.

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