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BlackBerry® Z10

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Developer
helex
Posts: 286
Registered: ‎02-14-2012
My Device: Nokia N950 / BB Playbook
My Carrier: -

Switched to new BB10 device - BBM history lost ?!

Hi!

 

I switched from my "old" BB10 device to a new Z10 and logged in to BBM at the new Z10. It said (in my native language) that it will transfer automatically all my BBM contacts, group and data to my new device.

 

But after the transfer was finished all chats are empty, no matter how old they were. Even at the old device I have no access to them anymore.

 

What was going wrong and how to get those messages back?

 

Reactivating my account at the old device didn't help. This feels like a very ugly bug to me.

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JSanders
Posts: 85,116
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched to new BB10 device - BBM history lost ?!

Your chats do not move over. Your Groups will.

 

You can set to save the chat history if you want, did you that set?




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Developer
helex
Posts: 286
Registered: ‎02-14-2012
My Device: Nokia N950 / BB Playbook
My Carrier: -

Re: Switched to new BB10 device - BBM history lost ?!

Yes, I had this setting set. But at the old device (DevAlpha) - I understood the dialog all data will get transfered.

 

When I move my BBM account back to the old device the messages are still not visible.

 

Are there at a place stored at which I could access those via SSH?

Please use plain text.
JSanders
Posts: 85,116
Likes: 23,017
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Switched to new BB10 device - BBM history lost ?!

If you saved the Chat History to your media card, you should be able to open those and view them.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Developer
helex
Posts: 286
Registered: ‎02-14-2012
My Device: Nokia N950 / BB Playbook
My Carrier: -

Re: Switched to new BB10 device - BBM history lost ?!

The old Device (DevAlpha) is not capable of media cards. So it must be stored somewhere at the local memory.

 

I'm able to SSH into the device using the developer account if it is stored outside the moutable storage.

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