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BlackBerry® Z10

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Contributor
Posts: 27
Registered: ‎01-19-2011
My Device: Z10
My Carrier: AT&T
Accepted Solution

Syncing Outlook with Link

This is my 5th Blackberry, I thought I knew what I was doing here, but nope. I have BB Link 1.1.1.32, and OS 10.1.1.2019, and can't get Outlook to sync with Link. My first 4 Blackberries was just a matter of plugging in and hitting sync. With the Z10 I keep trying and can't get it to sync. This is very important to me as I need to sync my contacts, calender and tasks every day to stay on track. I've had the phone since March, and I'm close to throwing in the towell and using my wife's upgrade to get a different brand phone that will sync. I love the phone otherwise but this is a deal breaker. Any suggestions on getting it to work?

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Syncing Outlook with Link

I will reach out to the experts.  I don't have a quick and easy answer, but what email service are you using?

 

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Contributor
Posts: 27
Registered: ‎01-19-2011
My Device: Z10
My Carrier: AT&T

Re: Syncing Outlook with Link

I use both webmail.kw.com and webmail.emailsrvr.com 

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Syncing Outlook with Link

Thanks. Can you provide more details about the sync problem? Are you getting any error messages on the computer or device?
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 27
Registered: ‎01-19-2011
My Device: Z10
My Carrier: AT&T

Re: Syncing Outlook with Link

I get a yellow box with an X that says Sync was unsuccesful. 

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Syncing Outlook with Link

What version of Outlook?  Just gathering as much info as I can.  I see that this has worked with your other blackberries.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 27
Registered: ‎01-19-2011
My Device: Z10
My Carrier: AT&T

Re: Syncing Outlook with Link

Outlook 2007

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Syncing Outlook with Link

I did find this article but don't know if this matches your issue.  Is there anymore detail with the error message you're getting when trying to sync?

 

http://www.blackberry.com/btsc/KB34453

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 27
Registered: ‎01-19-2011
My Device: Z10
My Carrier: AT&T

Re: Syncing Outlook with Link

I finally called customer support. After an hour on the phone with AT&T and three hours with Blackberry support, it's working. So, maybe it IS rocket science. LOL They had me doing things on it that scared me half to death, and it took them a while to figure it out, but we're good to go. I'm so happy that I don't have to go phone shopping and lose my Z10, and thanks for your effort on this! Dave 

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Syncing Outlook with Link

Good deal! Do you have the # to bb support?
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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