ryanstevenson87 wrote:
I just don't get why there isn't somewhere so simple that you can just jot your ideas and solutions down and for BlackBerry to sift through it ALL and rank them (as stated above) ready to be rolled out on, let's suggest, a weekly software patch.
First, there cannot be weekly software patches.
Do you know why the Z10 is not available for AT&T subscribers today?
because whenever a new Software OS is released, it is fully tested by AT&T staff. And this takes several months. This is the way AT&T makes sure that their Level1 support (from my message just above) know their job, and that AT&T masters all what the new OS brings.
Besides, the trend is not to have very frequent patches at all, either for computers (Windows update used to be on-the-fly and is now on a monthly basis) or phones (usually several months between updates except Apple when the day-light saving time switch does not work 
).
*****
Now, about the feedback. If you look closely, in the past, RIM did not care at all about what their consumers wanted. Now, this has changed a little: when a new app is about to be released, it will undergo a beta test, that users can participate it (in the Beta Zone website). For example I am currently participating in the beta test for the upcoming Facebook 4 app for OS5/6/7. And during that test, I can report bugs, as well as ask for enhancements. After a while some of the enhancements are proposed to vote, and people vote for this or that enhancement.
This is the right thing to do, but I agree with you that:
- it happens only at the end of the cycle (only a few weeks before the release date)
- it happens only for apps and not for core features of the OS.
I guess all that takes time. If you look at all the dialog that is happening between RIM and all third party developers, the developers were put forward and their requests sometimes have become demands, that RIM complied to, because they knew that app makers are the ones who will (or not) make the Z10 a success.
Maybe in a not-too-far future, some selected "normal people" can participate at early stages to give their opinion, but in my opinion this has already been done among RIM employees (who are also mere BlackBerry users like us).
The search box on top-right of this page is your true friend, and the public Knowledge Base too:
-BD- wrote:Requests can always be sent to bbsuggestions@rim.com
I feel this may increase your inbox size somewhat but thank you.
I will use this wisely. maybe you should have PMed it instead 
@ryanstevenson87 did you miss this?
@Xandrex - we do understand. But i think we are suggesting like the animoto solution i showed earlier that feature requests are a little different from support needs that can be fixed without an update.
WE can best tell BB what we as a whole would like in our phones. Wwe can also categorise in order the most popular and most important by number of votes and weight of vote. So if a feature requested gets 15 10pt votes then it may be worth more than a suggestion with 50 2pt votes. A mod then just needs to check that feature requests aren't duplicated (in the wrong category) similarly to in the forums. And if a feature gets a 10,000 votes then maybe someone needs to do something about it.
