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BlackBerry® Z10

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New Contributor
burgesg
Posts: 9
Registered: ‎12-29-2012
My Device: Dev Alpha

Time Zone/Difference Problems

I'm based in California but from the UK, so have to make a lot of appointments in GMT. As per normal, when I add an event in GMT it puts it in the local time. However, it seems to put Pacific time appointments at -7 instead of -8 and it's really messing things up. Anyone have this problem or know how to fix? My device is set o Pacific -8. The issue only seems to occur when adding events.

 

Thanks!

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hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Time Zone/Difference Problems

Hello burgesg and welcome to the BlackBerry Support Community Forums.

 

To clarify, under Settings>Date and Time your Time Zone is set to Pacific (-8) yet when you go to your Calendar and make an appointment using GMT, the time difference is 7 hours, not 8?

 

Are you syncing your Calendar with another source, such as Gmail or an Exchange account? If so, did you confirm that program has the proper time zone with Daylight Savings enabled?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
burgesg
Posts: 9
Registered: ‎12-29-2012
My Device: Dev Alpha

Re: Time Zone/Difference Problems

Hi there,

 

Yes, that's correct.

 

I am syncing with Google Calendar. But when I create events on there and it syncs with my BlackBerry there's no problem. It's only when I create the event on the BlackBerry...

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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Time Zone/Difference Problems

Did you check to ensure Daylight Savings was enabled on your Google Calendar?

To ensure I comprehend the issue - events you create on your BlackBerry are 1 hour off on your Gmail Calendar?

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
burgesg
Posts: 9
Registered: ‎12-29-2012
My Device: Dev Alpha

Re: Time Zone/Difference Problems

There is no daylight savings option in Googel Calendar, only a timezone option which is set to GMT + 0:00.

 

The issue is when I create events on my BlackBerry. My BlackBerry is set to Pacific - 8:00. When I create an event on my BlackBerry in GMT, though, it sets it to -7 instead of -8.

 

Events created on google calendar itself have no issue.

 

Thanks for your help!

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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Time Zone/Difference Problems

We would need to analyze device logs to further investigate this issue.

Please contact your mobile network provider to open a support ticket with BlackBerry support.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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