03-15-2013 10:49 AM
BD, you're missing the point.
Vodafone will not deal with this as they say it's not their problem, it's either the handset or the car and neither are their responsibility. Well in my case, I know the car's fine as all my other BB devices have transferred contacts to it just fine and all (the handsets) give a stage in the pairing process to transfer contacts. The Z10 does not offer this stage and I can find nowhere in any of the Bluetooth menus where there is anything that may be preventing transfer of contacts nor any way of specifically selecting "transfer contacts".
03-15-2013 11:03 AM
03-15-2013 12:59 PM
Actually my easiest support channel John is to return the handset to Vodafone as another poor effort from RIM/Blackberry and then go off and get a handset that works properly out the box!
03-15-2013 01:12 PM
03-15-2013 01:19 PM
03-15-2013 03:46 PM
John, if the product worked properly out of the Box (and this issue is far from the only one the Z10 has, this forum is full of people with problems) then the carrier wouldn't have to give technical advice on a problem with hardware that isn't theirs and they have no experience in.
I don't know what your airtime licences say in the US but over here they specifically state that the carrier is not responsible for faults in the software and they are liable only to provide a replacement handset (or accept the handset back and cancel the contract) for the first 7 days. After that you're stuck with it and whilst they will offer repairs for faulty hardware, faulty software is entirely the handset manufacturers problem.
03-15-2013 05:05 PM
04-11-2013 02:39 AM - edited 04-11-2013 02:42 AM
yeah i just ran into the same problem with my 530i. phone pairs just fine but will not retrieve contacts. just sits there with the clock icon forever. my 9860 retrieved my contacts without issue. is there a fix for this?
04-11-2013 09:38 PM
donb: dont waste your time on it.. Theres no fix and you'll get no help from BB. There are several other threads on this forum on this subject all of which have significantly been given no or inadequate response from BB.
Go Samsung SIII. Ive binned the Z10 and my new handest works brilliantly with my BMW.