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BlackBerry® Z10

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008
New Contributor
008
Posts: 4
Registered: ‎07-30-2013
My Device: z10

Trouble updating Z10 by USB lead

I have a notification on my recently acquired Z10 (second hand) to sau that there is a software update available. When I connect to Blackberry webpage I can start to download the update and then - after a while and 10-20% of the upload - a message says there is an error. I've tried this twice now and same each time. Any thoughts on what might be wrong? Thanks.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Trouble updating Z10 by USB lead

Hi 008,

 

Welcome to the BlackBerry Support Community.

Are you using the usb data cable that came with the BlackBerry Z10 smartphone or a BlackBerry branded cable?
Do you have BlackBerry Link installed on the computer?
Can you please try disabling any firewalls enabled on the computer that could be causing connection issues.

 

I look forward to your response.


-FS


 


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008
New Contributor
008
Posts: 4
Registered: ‎07-30-2013
My Device: z10

Re: Trouble updating Z10 by USB lead

Unfortunately the saga conttinues. I had a Blackberry USB lead but thought I would get another in case that was the problem. I then disabled my firewall and ...... achieved 16% updating of the software when I was informed that there had been an error ..... finito !!

 

So, I still cannot update the software AND I am now getting the microphone problems which - from the forums - seem to be commonplace for this phone.

 

Exasperated hardly begins to describe it ....