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BlackBerry® Z10

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New Contributor
Ben_F
Posts: 4
Registered: ‎04-19-2013
My Device: Blackberry z10
My Carrier: Optus/Telstra

Unable to Restore from Backup - Blackberry Z10

So I've now gotten my Blackberry Z10 and decided to reset it due to issues I was having. I now can't restore from the backup I made as its "not compatible"

 

WTF?

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Forums Advisor III
jerryg50
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Unable to Restore from Backup - Blackberry Z10

I am thinking the backup is corrupted for some reason. Do you have older backups done previously?  If so, try an older one...

Jerry G.
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Contributor
Fresh_Squid
Posts: 30
Registered: ‎03-17-2013
My Device: None
My Carrier: Rogers

Re: Unable to Restore from Backup - Blackberry Z10

What issues did you have prior to the reset?.

 

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New Member
tomczakp
Posts: 2
Registered: ‎06-16-2013
My Device: Z10 STL100-3
My Carrier: Bell

Re: Unable to Restore from Backup - Blackberry Z10

I have the same problem.  did you find a solution?

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Elite II
BillJ
Posts: 8,931
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unable to Restore from Backup - Blackberry Z10

Are you talking about a backup from BlackBerry Protect? If so, that's not longer offered on BB10 devices.


Cheers. :smileyhappy:

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New Contributor
ATXDelRio
Posts: 2
Registered: ‎06-16-2013
My Device: Z10
My Carrier: T-Mobile

Re: Unable to Restore from Backup - Blackberry Z10

Yesterday I installed an OS update. Shortly after the update was completed I realized that the text function is gone. I still receive text messages but I cannot open them. I also cannot compose text messages. I called T-Mobile and they suggested that I backup on BB Link and then Restore. I completed the backup but when it seems the Restore is about to complete, it errors out. I tried it about four more times but same error. Any help / suggestions?

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New Contributor
ATXDelRio
Posts: 2
Registered: ‎06-16-2013
My Device: Z10
My Carrier: T-Mobile

Re: Unable to Restore from Backup - Blackberry Z10

Apperently T-Mobile rolled out the software update. I downloaded it again and my text feature is back! I haven't checked everything else but hopefully everything is working!

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