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New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1
Accepted Solution

Unable to add iCloud IMAP mail. Weird error message.

Hi there,

 

I just got my business mobile phone, a BlackBerry Z10 and wanted to add my iCloud services in the personal workspace. The contacts and calendar syncs just fine, however when adding the mail I get this error message:

 

"command: b'CAPABILITY' => socket error:-Too many read 0"

 

Also when trying to add the mail account as a standard IMAP account, entering all settings according to Apple, I still get the error message once it wants to "saving and verifying your settings". I also tried various combinations of smtp ports (587, 25), SSL and StarTLS. Using username with or without the @me.com. Using @icloud.com instead @me.com,... etc. etc. Always get this error message.

 

Then I though perhaps the administrators blocked this functionality, however I was able to add my personal gmail account, which wouldn't have been the case if they would block private mails.

 

Any help highly appreciated!

 

Thanks, Christoph

Trusted Contributor
Posts: 232
Registered: ‎10-13-2011
My Device: Z10 + Passport and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Unable to add iCloud IMAP mail. Weird error message.

Hello,

 

I have used the procedure/settings described in the link hereunder on my Z10 and iCloud mail is working fine:

 

http://helpblog.blackberry.com/2013/03/how-to-setup-icloud-email/

 

If the problem still persists, I would advise to consult your administrator to check about possible limitations.

 

Hope this helps Smiley Wink

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New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1

Re: Unable to add iCloud IMAP mail. Weird error message.

This was one of the first methods I tried, however unsuccessful!

 

I tried it again now just to make sure, but it just does not work.

 

Guess I have to have a chat with our administrator.

 

Thanks!

New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1

Re: Unable to add iCloud IMAP mail. Weird error message.

I was in contact with our administrator today and he confirmed that nothing is blocked/locked/restricted in that regards and that it should work.  Even he himself syncs his private iCloud account on his company BBZ10.

 

However, he has no idea what the problem causes.

 

I am a bit lost to be honest, can it really be so difficult?

Trusted Contributor
Posts: 232
Registered: ‎10-13-2011
My Device: Z10 + Passport and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Unable to add iCloud IMAP mail. Weird error message.

As previously said, no it shouldn't be!

 

Can't your administrator assist you with the procedure? Furthermore he has been apparently successful in doing the same for himself, so...

 

Have you tried while on Wi-fi connection?

 

 

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)
New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1

Re: Unable to add iCloud IMAP mail. Weird error message.

Unfortunately our administrator is not willing to support me in "private" matters.

 

I tried while being on cellular network, on corporate wi-fi and also on my private wi-fi at home.

 

Every single time I got the same error.

 

 

I really wonder if there is something I do wrong, but what else could I do other than following the KB guide step by step.

 

Very frustrating

Trusted Contributor
Posts: 232
Registered: ‎10-13-2011
My Device: Z10 + Passport and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Unable to add iCloud IMAP mail. Weird error message.

I see....

 

Do you have the latest version of the OS installed?

I think that iCloud compatibility has been "enhanced" recently.

 

If you have a lot of messages in your mailbox, maybe you could consider "cleaning it out" a bit to see if the problem isn't created by the (too large) amount of mails. Just a guess on my side.

 

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)
New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1

Re: Unable to add iCloud IMAP mail. Weird error message.

I only got the device on Monday so I hope it is the latest OS.

 

Currently it is running the Software Release 10.2.0.424

 

In my iCloud inbox are only 10 messages, the rest is archived in separate folders (about 50 emails max total)

 

 

Really strange

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New Contributor
Posts: 6
Registered: ‎11-11-2013
My Device: BlackBerry Z10
My Carrier: A1

Re: Unable to add iCloud IMAP mail. Weird error message.

I was able to solve the issue now.

 

It is not logical to me, but it works.

 

Instead of going taking the normal path through the settings, accounts, add imap,etc.

 

I did this:

 

1. Swipe left to open the hub

2. Tap on the "More" button on the bottom right

3. Tap on Settings

4. Tap on Email Accounts

5. Tap on Add Account

6. Tap on Advanced

7. Tap on IMAP

 

Then, follow the normal steps filling out the form.

 

I know that this (i think) is the same place to fill out the form as when going through the steps in the knowledge base article.

 

Again, I can't explain why, but it worked for me. Using the exact same credentials.

 

Thanks for your support tho!