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BlackBerry® Z10

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New Member
Posts: 3
Registered: ‎08-19-2011
My Device: Bold 9900
My Carrier: Bell

Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions.  Running a Bell Canada 10.1.  Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%.  I tried plugging it in BB Link and computer will not recognize it.

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

If your phone is not being recognized by your PC, I always recommend this article:

 

www.blackberry.com/btsc/KB10144 .

 

If you can't get past 99% after multiple attempts, I would suggest giving Bell a call.  Sure, we can make assumptions about what is wrong and can suggest remedies (see my link above), but if you're never getting past 99%, you've got something seriously wrong under the hood.  Bell has to either resolve your issue or escalate your issue (at you request, no....INSISTENCE) so try my link then give Bell a call.

 

 

Keep us up to date.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 7
Registered: ‎07-16-2014
My Device: Z10
My Carrier: Mobilicity

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hello

Did you ever resolve this issue? If so, how? Im having a similar problem on a Z10 that doesnt get past the first boot screen.  I have tons of photos on there too that arent backed up..kicking myself here. Anyhelp would be greatly appreciated. Thank you.

 

New Contributor
Posts: 7
Registered: ‎07-16-2014
My Device: Z10
My Carrier: Mobilicity

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.


dazedandconfused wrote:
Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...

I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.

I've answered your thread already, here: 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 5
Registered: ‎10-12-2014
My Device: Z10
My Carrier: Mobilis

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hello,I'm facing the same issue, please, did you fix it? if yes how?thanks
Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.


foufa wrote:
Hello,I'm facing the same issue, please, did you fix it? if yes how?thanks

Please review mine and BillJ's posts above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎10-12-2014
My Device: Z10
My Carrier: Mobilis

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

I tried those but non of them worked, the phones gets recognized for few seconds then nothing...

Posts: 90,324
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

"gets recognized", please explain.

 

It gets recognized by what?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎08-19-2011
My Device: Bold 9900
My Carrier: Bell

Re: Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Wasn't able to fix. I had to bring it back to Bell to get serviced under the warranty.