09-13-2013 02:59 PM
I just did a software update and now I get the following error:
Unable to connect to the Blackberry ID server (50501).
I am able to log on to my BB ID online though, so my username and password are correct. Not sure if this is a Z10 issue.
Thanks in advance,
09-13-2013 04:11 PM
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-16-2013 01:17 PM
Did a security wipe and that seemed to work.
However, I am still not able to perform a "backup" with my Z10 and Windowns 8 64bit laptop. It won't recognize my phone as a usb drive. I can connect wirelessly and sync music and pics, but I can't perform a backup. Therefore, my passwords have been lost.