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BlackBerry® Z10

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New Member
veenabb10
Posts: 1
Registered: ‎03-18-2013
My Device: Blackberry z10 (STL100-2)

Unable to download the Blackberry z10 software upgrade

I have literally tried everything! I have the OS version 10.0.9.2372. Whenever I check for updates, i get an update that i have the latest OS version. Since my software is not updated as yet, I am unable to download Whatsapp. I have checked with the Service Provider (DU in my country) and they have told me that it has nothing to do with them....Is anyone else facing the same issue?

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Contributor
obertaud
Posts: 17
Registered: ‎02-27-2013
My Device: Z10

Re: Unable to download the Blackberry z10 software upgrade

Yes, I face the same issue. I have tried sevral times the crackberry method to get the update (sim removed) but it keeps saying that I have the latest. I think it might be because my phone is simlocked (Orange France). I'll try today to have the phone unlocked and will let you know.

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New Contributor
garryarora30
Posts: 3
Registered: ‎03-18-2013
My Device: z10

Re: Unable to download the Blackberry z10 software upgrade

any luck guys? because im having the same problem..and i've also unlocked the phone.

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Contributor
obertaud
Posts: 17
Registered: ‎02-27-2013
My Device: Z10

Re: Unable to download the Blackberry z10 software upgrade

Well, here is the situation: I unlocked the phone this morning, tried the crackberry procedure without luck.

Then I went to buy a prepaid SIM card from an operator who pushed the update and did the update over the air, 148Mo, it took 30mn to complete and now I have 10.0.10.90. A lot of sweat, I hope the result will be up to expectations.

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New Member
andykk
Posts: 1
Registered: ‎03-28-2013
My Device: z10

Re: Unable to download the Blackberry z10 software upgrade

So are you implying that the software update is:

1. Irregardless of the original carrier.

2. As long as the phone is unlocked, you can use other SIM card, presumably a different carrier that has the latest software update, to upgrade Z10.

 

Can you tell me which carrier that you have used to upgrade your Z10? Many thanks in advance.

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