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BlackBerry® Z10

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New Contributor
raisiddh
Posts: 6
Registered: ‎02-02-2014
My Device: BlackBerry z10 STL100-2

Unable to update Os 10.2.1 in Z10

Hi team,

 

I have a BB Z10 - STL100-2 Unlocked mobile which I had purchased from Malaysia . Right now I am in India. When I am trying to update OS from device or from blackberry link software, it shows that "I have latest OS" .

 

I am not sure what is the problem. How to update the official 10.2.1 OS ?

 

Please suggest me.

 

Thanks in advance

Forums Advisor III
rat-7
Posts: 1,406
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64

Re: Unable to update Os 10.2.1 in Z10


raisiddh wrote:

Hi team,

 

I have a BB Z10 - STL100-2 Unlocked mobile which I had purchased from Malaysia . Right now I am in India. When I am trying to update OS from device or from blackberry link software, it shows that "I have latest OS" .

 

I am not sure what is the problem. How to update the official 10.2.1 OS ?

 

Please suggest me.

 

Thanks in advance


To be able to update, your carrier MUST have released the new version, if they have not, you can always contact themand ask when will they release it

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
New Contributor
raisiddh
Posts: 6
Registered: ‎02-02-2014
My Device: BlackBerry z10 STL100-2

Re: Unable to update Os 10.2.1 in Z10

I am Using airtel india carrier. And as pet information airtel india already released BlackBerry new version OTA.

Forums Advisor III
Leslie8120
Posts: 1,002
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: Unable to update Os 10.2.1 in Z10


raisiddh wrote:

I am Using airtel india carrier. And as pet information airtel india already released BlackBerry new version OTA.


What version are you running on your phone ?

Did you call Airtel and specifically asked them about the 10.2.1 and they said they already released it?

Do you know anyone with Z10 who has the same carrier as you, and already has the the new 10.2.1 version installed on their phone?

 

 

New Contributor
raisiddh
Posts: 6
Registered: ‎02-02-2014
My Device: BlackBerry z10 STL100-2

Re: Unable to update Os 10.2.1 in Z10

Currently Os 10.2.0. 415 running on my phone. N yup i'll see one of my friend using z10 on same carrier and he already installed new version 10.2.1 in his mobile.

 

I am also trying to update through the web and blackberry link but results are same :smileysad:

Forums Advisor III
Leslie8120
Posts: 1,002
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: Unable to update Os 10.2.1 in Z10

The OS may be up to date for your phone version STL100-2.
Don't forget. ... You didn't get your phone through your carrier. You got it unlocked from Malaysia
However, you can still call your carrier and asked about it
New Contributor
raisiddh
Posts: 6
Registered: ‎02-02-2014
My Device: BlackBerry z10 STL100-2

Re: Unable to update Os 10.2.1 in Z10

My carrier told me he already released os update..

New Contributor
raisiddh
Posts: 6
Registered: ‎02-02-2014
My Device: BlackBerry z10 STL100-2

Re: Unable to update Os 10.2.1 in Z10

Pls help me :smileysad:

Regular Contributor
ihiker
Posts: 64
Registered: ‎04-24-2009
My Device: Z10

Re: Unable to update Os 10.2.1 in Z10

[ Edited ]

Do you have a SIM active with your carrier? I believe you'll need that to get the OS OTA. Also, have you attempted to get the OS from Link or Blackberry.com?

 

Edit: Sorry...just read your opening post again and saw reference to Link. There are other tools that exist for getting an updated OS. You just have to search to find them.

VZW Z10 on OS 10.2.1.2234
Forums Advisor III
Leslie8120
Posts: 1,002
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: Unable to update Os 10.2.1 in Z10

The carrier may have released the OS version for the phone they are supporting. Make sure that the version you have (STL100-2) is the one that your carrier supports with updates