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BlackBerry® Z10

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Contributor
Posts: 25
Registered: ‎12-16-2011
My Device: Bold 9900, Z10

Unable to update device software through Blackberry Link

I've updated to the latest software (10.2.1.537) 2 days ago and my Bluetooth service is no longer enabled.  It says it was disabled by the administrator and I have no idea why.  This is not a corporate phone.  So I decided to reload the device software through Blackberry Link.  It gets to 98% while downloading software and I get an error saying there was an error downloading the software.  Please try again later ... or something like that.  I've tried this 4 times and it always fails at 98%.  Can anyone tell how to correct this?  I really need my Bluetooth service back.  It was working fine before the latest update.  I've been a loyal blackberry user almost since it's conception ... but this is absolute **bleep**!!!

Hall of Famer II
Posts: 50,276
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Unable to update device software through Blackberry Link

Hello,

 

Interesting...oddly interesting. I'd suggest you instead use the AutoLoader method of installing the BB10 OS you desire:

Good luck and let us know!




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Contributor
Posts: 25
Registered: ‎12-16-2011
My Device: Bold 9900, Z10

Re: Unable to update device software through Blackberry Link

[ Edited ]

Thank you! That worked however I did loose about 1 year worth of contacts as the backup I took of 10.2.1.537 was not compatible with10.2.0.429 from the Autoloader.  I guess this would be partly my fault in putting too much trust into Blackberry.  Never again!  Thanks again.