11-28-2013 03:02 AM
I am unable to update to the latest version of Z10(STL 100-2) software. My current version is 10.0.9.2372. I am in India. If I tried to do the software update through my phone, it always says 'You have the latest software'. My carrier is Airtel - India Coimbatore region.
If I tried to do a software update through Blackberry Link or Blackberry website(www.blackberry.com/update), I am getting a message stating Latest software 10.1.0 is available. But If I continue the software update process, I am getting the error message "An error has occurred while downloading software for your device. Please verify your internet connection or try again later, if the problem persists" and the update process gets failed. This error message occurs when the software download progress is at around 18% - 20%. I am using BSNL Network to update the software via PC. I verified the internet connectivity which is strong.
I am not sure what the issue is? Unable to upgrade to latest software. Kindly help how to get rid of this issue and update the software.