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BlackBerry® Z10

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BB10User
Posts: 2
Registered: ‎04-08-2013
My Device: BlackBerry Z10
My Carrier: BlackBerry
Accepted Solution

Unknown Number call log?

Hi. Can someone please help, when I click on the phone on the z10 which shows you all your logs it has Unknown Number right at the very top and underneath it has My BlackBerry. I want to change this to my number but I don't know how to? Show my phone number is already ticked, which is for when you call people. Anyone else had this problem and fixed it? I've seen people say you need to change it on sim but how do you even find your sim on the z10?
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unknown Number call log?

Hi BB10User,

 

Welcome to the support community!

You should be able to locate your SIM card settings by using the search feature. Once in there, you should have the option to Edit Phone Number. If that doesn't help, I suggest contacting your mobile network provider to have this feature enabled as the BlackBerry smartphone draws the phone number from the SIM card. If the information is not populated on the SIM card, the number will display as unknown.

 

Let me know if that helps.


-FS


 


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Please use plain text.
New Contributor
BB10User
Posts: 2
Registered: ‎04-08-2013
My Device: BlackBerry Z10
My Carrier: BlackBerry

Re: Unknown Number call log?

That worked! Thank you very much :smileyhappy:
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unknown Number call log?

You're welcome. Glad I could help :smileyhappy:


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.