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BlackBerry® Z10

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New Member
pyup6255
Posts: 3
Registered: ‎12-05-2013
My Device: Z10

Unlock network provider

I got from my previous network provider (with my IMEI) an unlock code made of 15 char. This code seems not to be working (I followed instructions from a youtube vid) My network provider told me to contact RIM but I don't know how ? Someone else told me that the code should be a 16 characters code. Please help me and sort for my english from a French guy Thanks for your answers
Super Contributor
allaineem
Posts: 285
Registered: ‎09-10-2013
My Device: z10

Re: Unlock network provider

for the unlock code it should be provided by your carrier. for steps you need to call BlackBerry because 10 fail attempts will cause your device to be locked.

try contacthelp.com to get BlackBerry's number.

Let me know if this help.
New Member
pyup6255
Posts: 3
Registered: ‎12-05-2013
My Device: Z10

Re: Unlock network provider

The code i got was given by my provider
Thanks for your answer and i will ask contacthelp.com to get bby's number
Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Unlock network provider

BlackBerry ...............1-877-255-2377

New Member
pyup6255
Posts: 3
Registered: ‎12-05-2013
My Device: Z10

Re: Unlock network provider

Many thanks :-)

Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Unlock network provider

Many welcomes, good luck.

Forums Advisor III
Leslie8120
Posts: 1,027
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: Unlock network provider

Im surprised your network provider just gave you the unlock key without actually giving you any assistance on how to go thru with the unlock process. Does your network provider have a "Technical support" department that you can call and get them to help you before you call Blackberry?

Forums Advisor II
scrannel
Posts: 808
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Unlock network provider

The unlock process on the Z10 is very straight forward, just type in the code. You no longer have to put in a different SIM. But I have heard of carriers supplying codes that don't work.
Forums Advisor III
Leslie8120
Posts: 1,027
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: Unlock network provider

That`s the reason I also told some of my friends to stay on line with the Tech Support when they are giving out the unlock code. If there is a mistake, they can look after it right there and then

Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Unlock network provider

Call network provider back and make sure you get 16 characters.