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BlackBerry® Z10

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mvn
Contributor
Posts: 18
Registered: ‎05-28-2013
My Device: Curve 9380

Update problem

I need help. I haven't been able to update my z10. everytime I try, my z10 starts turning on and off or it says failed update. I've tried updating it through blackberry link, the web and on the phone itself. I can't update my z10 to 10.1.

Forums Advisor III
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Update problem

If it isn't working on the BB link,try to just update your OS on your Z10 itself

 

How to perform a Software Update on the BlackBerry 10 smartphone

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mvn
Contributor
Posts: 18
Registered: ‎05-28-2013
My Device: Curve 9380

Re: Update problem

I tried updating on the z10 itself, by it keeps failing. it says "Software update failed".