11-06-2013 10:07 AM
You can reset your phone to factory settings if you wish to see if it corrects
your issue. Resetting to factory settings will wipe out all your data so you
should save it first. To save all your stuff download and install BlackBerry Link
on your computer from the link below. Resetting will not back-up the OS on your
phone. Once you have downloaded and installed BlackBerry Link connect your phone
to your computer and save your stuff. Once saved disconnect your phone from the
To reset your phone: tap the Settings App, scroll down and tap Security and
Privacy, tap Security Wipe, tap the blank box and enter blackberry.
Once Wiped reconnect your phone to your computer and install your stuff.