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BlackBerry® Z10

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New Contributor
markiez
Posts: 5
Registered: ‎04-05-2012
My Device: Torch

Updated Z10 to 10.2.0.415 (SEA) Reboots & Pauses

Updated Z10 to 10.2.0.415 (SEA), when rebooted, it loads to 100% and pauses there for hours.

 

 :Censored:

Forums Advisor III
fyip
Posts: 2,020
Registered: ‎10-26-2013
My Device: Z10

Re: Updated Z10 to 10.2.0.415 (SEA) Reboots & Pauses


You can reset your phone to factory settings if you wish to see if it corrects

your issue. Resetting to factory settings will wipe out all your data so you

should save it first. To save all your stuff download and install BlackBerry Link

on your computer from the link below. Resetting will not back-up the OS on your

phone. Once you have downloaded and installed BlackBerry Link connect your phone

to your computer and save your stuff. Once saved disconnect your phone from the

computer.

To reset your phone: tap the Settings App, scroll down and tap Security and

Privacy, tap Security Wipe, tap the blank box and enter blackberry.

Once Wiped reconnect your phone to your computer and install your stuff.

http://us.blackberry.com/software/desktop/blackberry-link.html