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Contributor
julian924s
Posts: 21
Registered: ‎06-14-2013
My Device: Z10
My Carrier: GiffGaff
Accepted Solution

Updates seen in My World

Hi - can someone confirm or not whether it is normal when in Blackberry World --> All --> My World --> My Apps & Games to see updates for other devices that use my Blackberry ID? When I view this on my Z10 I'm seeing updates for software that I've ONLY installed on my Playbook and have absolutely NO intention of installing on my Z10.

 

Thanks - Julian.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Updates seen in My World

Hello and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with BlackBerry World

 

To clarify, when you are in My World, under Downloaded you see updates for applications you don't have installed on your device? Or are in the Available tab when you see this?

 

Are you able to provide a screen shot of this? 

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
julian924s
Posts: 21
Registered: ‎06-14-2013
My Device: Z10
My Carrier: GiffGaff

Re: Updates seen in My World

Hi - sure, so below is a screenshot taken just now on my Z10 showing a selection of apps. The parts that concern me are:

 

1) items circled in RED are installed on my PlayBook and have NEVER been installed on my Z10.

 

2) Items circled in BLUE are apps on my Z10 that I've deleted and do not wany - why is it telling me there are updates available?

 

my apps

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Forums Advisor III
rat-7
Posts: 1,347
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Updates seen in My World

Where you are now, is the list of program that you have downloaded before and are available for you phone, some program that you have on your PlayBook are also available to the Z10, and program like BOX are core program and they will be re-installed as soon as you do an update with the phone

 

 

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Updates seen in My World


julian924s wrote:

Hi - sure, so below is a screenshot taken just now on my Z10 showing a selection of apps. The parts that concern me are:

 

1) items circled in RED are installed on my PlayBook and have NEVER been installed on my Z10.

 

2) Items circled in BLUE are apps on my Z10 that I've deleted and do not wany - why is it telling me there are updates available?

 


 

 

Hi julian924s,

 

What you are seeing is not an update but an installation option. These applications are Available should you wish to install them.

 

They aren't actually installed but BlackBerry World keeps a cache of any app you download in the event you wish to reinstall it. 

 

The update arrow is pointing the other direction and would say Update All at the bottom where the screen shot says Install All.

 

Hope this helps to clarify.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
julian924s
Posts: 21
Registered: ‎06-14-2013
My Device: Z10
My Carrier: GiffGaff

Re: Updates seen in My World

Thankyou, my bad. It makes sense now someone has explained it to me.

 

Julian.

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