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BlackBerry® Z10

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New Member
khannarun1979
Posts: 2
Registered: ‎03-21-2014
My Device: z10

Videos not working

Hi, I have bought Blackberry Z10 few months back. Recently it has stopped playing Videos and displays error "The file can't be played due to an unexpected error. (1) VID_00000001".

It is not playing any videso either shot from the Phone itself or downloaded from internet through social media like WatsApp etc. Please suggest what can be the issue here. 

 

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New Contributor
omcengir
Posts: 3
Registered: ‎03-20-2014
My Device: z10

Re: Videos not working

are you try reload new os again?

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New Member
khannarun1979
Posts: 2
Registered: ‎03-21-2014
My Device: z10

Re: Videos not working

i upgraded the OS version to 10.2.1.2102 when i received the upgrade. not upgraded since then. 

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New Contributor
omcengir
Posts: 3
Registered: ‎03-20-2014
My Device: z10

Re: Videos not working

try reload new os 10.2.1.2xxx ,,,or go to blackberry expert center in your town..
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