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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎02-19-2013
My Device: Blackberry Z10

Voice Mail

My phone goes directly to voice mail and I cannot find the setting to correct the problem - can someone walk me through the steps. 

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Voice Mail

When does it go into voicemail? When you start up the phone app?

New Member
Posts: 2
Registered: ‎02-19-2013
My Device: Blackberry Z10

Re: Voice Mail

I'm not sure what you mean by starting up the phone app?

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Voice Mail

When does it go into voicemail?  When you turn on the Z10?, go into contacts?  go into your phone ?

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10

Re: Voice Mail

I suspect you mean that incoming calls route directly to voice mail.

Open the phone app. Swipe down from top bezel. Choose settings. Chose call forwarding from the menu and make sure that forward all calls is off. If that is not on, call your carrier and ask them for some help, this could easily be an issue on their side. :smileyhappy:
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy: