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BlackBerry® Z10

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Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Why Do I Keep Getting An Update Notification?

i have since updated my software to 10.1.0.2019 ever since AT&T finally released it the other day.  I updated it via BB Link.  I check the version on my Z10 and it shows 10.1.0.2019.  I can also see that my Z10 is doing different things as if it is using a different version. 

 

OK so my question is, why the heck do I keep getting notifications to update my software when it is already updated?!  I have been getting several notifications and I just delete them but later another notification will appear telling me to install 10.1.0.2019.  But it's already installed.  What the heck is going on folks?  Heeeeeeeeeeeeeeelp.

 

Trusted Contributor
Posts: 122
Registered: ‎11-08-2012
My Device: Torch 9810, Z10
My Carrier: ATT

Re: Why Do I Keep Getting An Update Notification?

Perhaps it is one of the apps you may have deleted?  If you remove things like Facebook, Twitter, Linkedin or any of the apps that come along with the OS it seems you get a notification to reinstall the OS but it is actually only the deleted app.  This has happened to me a couple of times in the past when I first got the phone in March.

What happens when you tap on the notification?  What does it want you to do?

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Why Do I Keep Getting An Update Notification?

I never seen this issue I do see some people that is having this issue weird!!
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Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Why Do I Keep Getting An Update Notification?

[ Edited ]

ratcat wrote:

Perhaps it is one of the apps you may have deleted?  If you remove things like Facebook, Twitter, Linkedin or any of the apps that come along with the OS it seems you get a notification to reinstall the OS but it is actually only the deleted app.  This has happened to me a couple of times in the past when I first got the phone in March.

What happens when you tap on the notification?  What does it want you to do?


it wants to install the update when i tap on the notification.

Contributor
Posts: 23
Registered: ‎05-15-2013
My Device: BlackBerry Z10 - Playbook
My Carrier: Bouygues Telecom

Re: Why Do I Keep Getting An Update Notification?

I had the same thing, I think it's a kind of bug. I tried to update my OS with Blackberry Link but the notification continued to appear. I tried with the mobile network: same problem. After, I tried with a WIFI network and connecting my device with power cable: this way succeed and I got the new update and the notification disappeared.

 

Try with a WIfi network...

 

Tell if this fix your problem.

 

Rejna85

 

Contributor
Posts: 25
Registered: ‎06-20-2013
My Device: Bold 9900
My Carrier: June - 2012

Re: Why Do I Keep Getting An Update Notification?

[ Edited ]

@ Rejna85,

 

It's working. : )

Contributor
Posts: 23
Registered: ‎05-15-2013
My Device: BlackBerry Z10 - Playbook
My Carrier: Bouygues Telecom

Re: Why Do I Keep Getting An Update Notification?

[ Edited ]

Great ! :Yes: (put it solved)

 

I don't know why there is this kind of problem with the software...

 

Rejna85