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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎07-19-2014
My Device: Z10
My Carrier: T-mobile

Why my phone turning off by itself

I am having some problem like overheated battery and the phone turn off by itself. there are four situation my phone turn off by itself: when I put it in my bucket, when I connect my bluetooth headset to it, when there is 20 % charge in my phone, and when it heated.

Hall of Famer II
Posts: 52,411
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Why my phone turning off by itself

Hi and Welcome to the Community!

 

At an internet distance, "why" is a question we normally have no ability to truly answer without significant test activity conducted by you. So, all we can do is give you things to try with the hope that one of them might indeed work for you. What you describe could very well be a hardware problem...but that, of course, is the hardest of all to diagnose at an internet distance.

 

Nevertheless, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs. If this does not help, then increase the wait time in step 4 to 2 hours.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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