BlackBerry® Z10

[dstrocen]

Can't open e-mail attachments.  The Z10 receives them as Winmail.dat and of course does not recognize the format. Any help would be appreciated

[JSanders Resident Expert]

Any chance the sending user is on a Mac?

[dstrocen]

No the sender is using Outlook from Windows 8.  I've also sent myself an attachment from Outlook using Windows 8 and same problem.  Z10 receives the attachment as Winmail.dat

[rgibson]

Is the original email being sent in Rich Text format? If so change to HTML or plain text.

[JSanders Resident Expert]

I've seen this before (not often) on my former BlackBerrys and a couple times on my Z10.

It is an attachment formatting issue on the email sent from MS Outlook or Exchange accounts. There's not a setting on the device to control or change that.

Ask the sender to change the sending mode in Outlook from TNEF ("rich-text") to HTML mode.

[dstrocen]

e-mail being sent is in HTML. I've looked on google to see if anyone else is having this problem and it seems others are having the same problem no matter if the attachment is doc docx pdf xml or xmlx

I've also sent myself an e-mail from Outlook using Windows 7. 2 attachments 1 docx and 1 jpeg arrive as Winmail.dat

[rhackett]

Wow I guess that there is no easy answer with the issues of Blackberry receiving winmail.dat files on Blackberry Z10 , the answer of contacting sender to change to HTML file seems to be the only answer it doesn't make sense to me that using blackberry espiecially if it is a doc file and that docs to go is an app on the blackberry. I would think that Blackberry support would look into this I have never been able to receive a .docx file from anyone on Blackberry Z10

[drewread]

This has been an Outlook issue for quite a long time, and it does not only seen on the Z10. I have been occasionally plagued by this.. there is tonnes of info on Google about it simply search for "winmail.dat"

[rhackett]

I'm not sure if it's an outlook issue. Regardless if your promoting docs to go an email attachment as a doc file sent to a Blackberry should have a reader to view.

[drewread]

The issue is that outlook hams up the attachment that it is sending, the attachment actually never gets out of outlook properly. Google it and read about it.

I stress again.. it is not a problem with the Z10 or the Docs to Go app.