BlackBerry® Z10

[jrmgilbert]

I'm loving my Zed10 other than it won't re-enable sound after entering silent mode without a restart.  Anyone else experiencing this?

[hmthepirate]

Hello jrmgilbert and welcome to the BlackBerry Support Community Forums.

Sorry to hear you're experiencing an issue with your Sounds.

To clarify, you swipe down from the top and tap Notifications to change from Silent to Normal the tones don't play until you restart?

If you were to change from Silent to Vibrate, does your device vibrate or still appear to be on Silent mode? 

Thanks!

[mdavid7]

My device has the same problem. Sometimes it gets stuck during the restart and won't start without a battery pull. Very frustrating...especially when you are in a rush!

[jrmgilbert]

Hi, I apologize for my delay in posting HM. That's correct, when I swipe down from the top and switch from silent back to normal, or vibrate, etc. It won't make any sounds or indication other than led.

[jrmgilbert]

When I switch back from vibrate to normal, I get keyboard audio feedback, but no notifications including calls.

[hmthepirate]

We would need to gather logs to further analyse this issue.

Contact your mobile network carrier and ask a support ticket be open with BlackBerry support.

Thanks!

[jrmgilbert]

I have a DOA issue with the headphone port on this device j need to deal with my carrier regarding as well, I will get the logs to them before I rma it

[hmthepirate]

If you are sending the device away for RMA then it wouldn't be possible to acquire logs.

Thanks!

[jrmgilbert]

HMThspirate -. That's why I said I'll make sure we get logs before the RMA process so we can get to the bottom of it