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Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1
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Wrong Caller-ID displayed - only rightmost 4 digits used for matching number -> name

Hi,

 

Some days ago I discovered a rather strange and very confusing behavior on my Z10 wrt matching calling number to stored contact (name):

 

When you get a call there should be a "reverse lookup" in the phonebook matching number to name. As it seems the match number to name is solely done based on the rightmost 4 digits. This can lead to very confusing situations to say the least:

 

Say you have the number +43123456789 stored belonging to "Smith". Now when you get a call another number,  say +432838126789 the Z10 displays the calling party as "Smith" - which is defintely wrong.

 

The same holds true when placing outbound calls: Again, take the contact Smith having +43123456789. Suppose on Z10s dialpad you enter a number, say +43228376789 (righmost 4 digits are the same). When you finish the call in your last call log the Z10 displays the number called as "Smith" - which is completely wrong.

 

 

So here are my questions:

 

  • Anybody else seen this behavior
  • Any known cure against it?

BTW - this is happens not only on my Z10 but on every Z10 that is used in our company.

 

Thanks much in advance for any clue,

-bblacksheep

 

Posts: 90,629
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: Wrong Caller-ID displayed - only rightmost 4 digits used for matching number -> name

It is a known issue.

Article ID: KB33685 Caller ID does not show associated contact when country code is included in phone number

 

A workaround is to remove the the country code where included in the phone number field of the contact.




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Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1

Re: Wrong Caller-ID displayed - only rightmost 4 digits used for matching number -> name

Hi,

 

Are you sure this KB-article is about the problem I'm experiencing?

 

It says "When receiving an local incoming call, Caller ID does not display the associated contact if the country code is included in the phone number field."

 

What is meant by a "local incoming call"? (Please note that least in Austria where I'm living all incoming calls have the format "+43...")

 

Besides that, the KB-article only refers to incoming calls, however my problem is also with outgoing calls, i.e. when dialling a number (e.g. via dialpad) that has it rightmost digits the same as a number belonging to a contact stored on the phone the last call log falsely shows the stored contact as call target.

 

 

 

 

Posts: 90,629
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Wrong Caller-ID displayed - only rightmost 4 digits used for matching number -> name

Test the recommedationa and see if it works.

 

Remove the country code from the number you're dialing and see if it fixes it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
Posts: 32
Registered: ‎10-28-2012
My Device: Z10, PB WiFi, Bold 9900
My Carrier: A1

Re: Wrong Caller-ID displayed - only rightmost 4 digits used for matching number -> name


JSanders wrote:

Test the recommedationa and see if it works.

 

Remove the country code from the number you're dialing and see if it fixes it.


Well, yeah - this workaround actually does the trick: as soon as I remove the country code (+43 in my case) from the contact I get the right name displayed.

 

Thanks for sharing this with us!

 

PS: Since this is a confirmed bug - any ideas about when a fix will be available? (I know the KB-article says "no resulution timeframe currently available" but maybe you know a little more than that Smiley Wink