04-13-2013 09:50 PM
I was playing this video on my Z10: https://www.youtube.com/watch?feature=player_embed
After about an hour I got this error:
There was an error receiving video data.
The server may have stopped sending.
Please try to restart the video or check
your network connection.
So far no big deal. However when I tried to replay the video everything was wierd, the browser could be hung on youtube pages, I was not able to close the page. I could open new tabs, but anything with a video in it would be frozen.
Even worse, simply playing my stored videos would also no longer work. It was as if the very video engine of the phone was locked up.
I had to do a full restart of the phone to fix things. Browser restart would not work.
I replayed the video and the error happened a few more times, again I had to restart.
Note that I am running the latest OS, had not other apps running besides some emails in the hub.
Also, the video link above is not strictly the original video, it has been edited to remove an intro, but hopefully it contains the same characteristics that would help someone at BB to analyze things.
My goal here is to encourage a fix so that the video engine can recover, reset itself once a new video is played. It was weird the full effects of the problem, freezing browser pages, freezing the local video player app, etc.
04-15-2013 02:04 PM
To clarify, are you getting the error after the video's been playing for an hour? It appears the video is only 40 minutes in length so I'm a little confused.
When you encounter the issue, are you connected to a Wi-Fi network or to the Mobile Network?
04-15-2013 02:09 PM
Well, the video has been edited, so it is shorter now. It was originally longer. I also could be wrong about waiting an hour, I was playing for a while, probably at least 30 minutes.
Once it happened, after a phone restart it happened again every few minutes.
My sense is that there is something with the video that caused an error, but then the Z10 could not recover properly.
I was accessing from Wifi.
I was really trying to find the original link, but it looks like it got replaced.
04-15-2013 02:55 PM
To force a program to fully close and leave no open resources, push and hold the X in the active frame tile until the program closes.
This is not a resolution to your initial issue with the YouTube video, but it should fully close the browser so that it isn't locked up.