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BlackBerry® Z10

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New Contributor
spyder3333
Posts: 9
Registered: ‎02-05-2013
My Carrier: Rogers

Z10 BBM Contacts Disappeared

Opened up my BBM today and all my contacts are gone. It won't allow me to add them in (when I click "invite" nothing happens).
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010

Re: Z10 BBM Contacts Disappeared

Hey spyder3333,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Did you install any new applications lately?  Also were all the BBM contacts on there before?  Try restarting the BlackBerry Z10 and then try to access BBM and re-invite the users.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Trusted Contributor
lesedwards
Posts: 166
Registered: ‎02-14-2013
My Carrier: Rogefs

Re: Z10 BBM Contacts Disappeared

There is a usual pull the battery and re boot it that will fix it up....lol I am beginning to think they should have supplied us with an extra battery cover. Without a word of a lie I have had my battery out 30 times since last Friday 4 times today and currently I cannot send email and no one has an answer.
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New Contributor
spyder3333
Posts: 9
Registered: ‎02-05-2013
My Carrier: Rogers

Re: Z10 BBM Contacts Disappeared

Did a battery pull and then turned the Airplane Mode on and off. All BBM contacts restored.
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Trusted Contributor
lesedwards
Posts: 166
Registered: ‎02-14-2013
My Carrier: Rogefs

Re: Z10 BBM Contacts Disappeared

How many times are we to pull the battery?
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Contributor
kbalaz
Posts: 32
Registered: ‎10-29-2012
My Carrier: Bell Mobility

Re: Z10 BBM Contacts Disappeared

Never have to pull the battery. You have two options, press and hold the power on button for 10-15 seconds, this will hard reset your phone, or press and hold volume up and down buttons simultaneously and it will hard reset the phone.

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